Frequently asked questions

Product & Ingredients

Are ELUNA Laundry Sheets safe for sensitive skin?

Yes. Our laundry formula is completely free from harsh chemicals, synthetic fragrances, and artificial dyes - making them perfect for eczema-prone, allergy-sensitive, and delicate skin. They’re gentle enough for sensitive bodies.

Are your products vegan and cruelty-free?

Always. ELUNA products are 100% vegan and cruelty-free. We never test on animals and never use animal-derived ingredients or by-products.

Do your products contain fragrance?

Our Laundry Sheets are fragrance free. They’re designed to leave clothes clean and fresh without overpowering scent.

Our Dishwasher Sheets have a hint of citrus freshness from natural lemon fragrance, designed to leave your dishes smelling clean, not perfumed.

Are ELUNA Laundry Sheets hypoallergenic?

Yes - our laundry sheets are hypoallergenic, making them suitable for sensitive skin and homes. Each sheet is crafted with bioenzyme-based, biodegradable ingredients that are free from phosphates, bleach, and synthetic fragrances.

Are ELUNA Dishwasher Sheets hypoallergenic?

Our dishwasher sheets are formulated to be gentle and toxin-free, they’re not specifically tested as hypoallergenic at this stage.

Laundry Sheets Ingredients

Sodium Dodecyl Sulfate (SDS): Powerful cleanser that lifts dirt and grease.

Starch: Helps the sheets hold their shape and dissolve properly.

Water: The base that carries all the ingredients.

Glycerin: Keeps fabrics soft and protects them during washing.

Sodium Citrate: Softens water so your detergent works better.

Laureth-4 & Alcohols C12-14-secondary, ethoxylated: Gentle cleaning agents that help remove tough stains.

Cocamidopropyl Betaine & Sodium Lauroamphoacetate & Lauryl Glucoside: Mild, plant-derived cleansers that are gentle on fabrics and skin.

EG-12 Dimethicone: Helps sheets dissolve evenly and gives a smooth texture.

Saponins: Natural plant-based cleansers that boost cleaning power.

Protease: Enzyme that targets protein stains like food or blood.

Dishwasher Sheets Ingredients

Sodium Dodecyl Sulphate – Lifts and removes grease and grime.

Polyvinyl Alcohol (PVA) – Allows the sheet to dissolve completely in water.

Water – Blends and activates all ingredients.

Glycerin – Keeps the sheet soft and stable.

Sodium Citrate – Softens water for better cleaning results.

Sodium Etasulfate – Boosts cleaning power and helps cut through residue.

Tetrasodium Glutamate Diacetate – Helps remove mineral build-up and boosts performance.

Cocamidopropyl Betaine – Improves foam and helps lift food particles.

Sodium Carbonate (Washing Soda) – Targets stains and helps neutralise odours.

Protease – Breaks down protein-based residues like egg or milk.

Alpha-Amylase – Breaks down starches and carbohydrates from foods like pasta or rice.

Fragrance – Adds a light lemon freshness for a clean finish.

Use & Performance

Do the sheets work in cold water?

Absolutely. ELUNA sheets dissolve completely in both hot and cold water, delivering an effective clean while saving energy and protecting fabrics.

Can I use them in any type of machine?

Yes! Our laundry sheets are suitable for both front and top loaders, and our dishwasher sheets work perfectly in all standard dishwashers.

How many sheets do I use per load or cycle?

Laundry Sheets: 1 sheet = 1 regular load. Use 2 for heavily soiled or large loads.
Dishwasher Sheets: 1 sheet per cycle, placed in the detergent compartment.

Can I use ELUNA sheets for handwashing or small loads?

Definitely. Tear a sheet in half for handwashing or smaller loads — they dissolve easily and leave no residue.

Sustainability & Safety

What makes ELUNA sustainable?

Sustainability is at the heart of everything we do. From our low-tox, biodegradable formulations to our lightweight, zero-waste design, every step is made with care.
We’re continuously finding ways to balance sustainability and affordability, so you can make conscious choices without compromise.

Are the products safe for septic or greywater systems?

Yes. ELUNA sheets are biodegradable, greywater-safe, and septic-safe, making them kind to your home and the environment.

What kind of packaging do you use?

Our packaging is 100% plastic-free, recyclable, and biodegradable. Every element — from the box to the sleeve — is designed to minimize waste.

Are your sheets biodegradable?

Yes. Both our laundry and dishwasher sheets are fully biodegradable, breaking down naturally without harming waterways or soil.

What’s your stance on sustainability?

Sustainability is at the heart of everything we do — from our low-tox, biodegradable formulations to our lightweight, zero-waste design that reduces carbon emissions in shipping.

Practical Use & Lifestyle

Can I travel with them?

Yes! ELUNA sheets are compact, lightweight, and mess-free - perfect for travelling, camping, or weekend getaways. Simply slip a few into your bag and you’re ready to go.

How should I store my sheets?

Keep them in a cool, dry place away from moisture. Their compact box packaging makes them easy to store in small cupboards or laundry spaces.

How long does one pack last?

Depending on your washing habits:

  • Laundry Sheets: 30 sheets per box (1 sheet = 1 load)
  • Dishwasher Sheets: 30 sheets per box (1 sheet = 1 wash)


Check your pack label for exact quantities.

Orders & Support

How long will my order take?

Once your order is placed, please allow 2–3 working days for us to pack and prepare your order.

Delivery typically takes 2–5 working days rural areas may take longer).

What is your return policy?

Our goal is for every customer to be satisfied with their purchase. Change-of-mind returns are not accepted. If your order or product arrives damaged or incorrect, please contact us within 7 days.

Where can I buy ELUNA products?

Right now, you can purchase directly from our online store or arrange a local pickup.

We’re working to bring ELUNA to eco retailers and stockists across New Zealand.

If you’re a retailer and would like to stock ELUNA,get in touch! elunacontactus@gmail.com. We aim to respond within2–3 working days.

Do you offer subscriptions?

Not yet - but bundle options are available, and subscriptions are coming soon!

How can I contact your team?

For any questions, feedback, or stockist enquiries, email us at elunacontactus@gmail.com or use our contact form.

Can’t find the answer you’re looking for? We’re here to help - get in touch and we’ll get back to you soon.

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